RapidIdentity Administrators' and Users' Guide

QRC - Reset Authentication Methods

Once logged into RapidIdentity via a web browser: https://<your-host-name>, follow the steps below to reset a user's password.

1. Select the People module from the top navigation drop down.

2. Select the appropriate Delegation from the left navigation panel.


3. Select the user from the list and select the Authentication that will be reset from the bottom navigation bar.

Click on the Vertical Ellipsis icon (Verticle_Elipsis.png) at the end of the bar to see more actions.

4. Click on Yes to confirm and complete the reset. If changing a password, additional steps are required before confirming. Continue to Step 5 for further instructions.


5. Enter a new password in the New Password and Confirm New Password fields that complies with password requirements listed. Check the User Must Change Password box to force the user to change their password (recommended).

6. Click Save and advise the user of their new password.