Approve an Entitlement
This Quick Start Guide will explain the processes of approving or denying Grant Requests for System/Application Access Entitlements.
The Approvals section allows workflow approvers to view any pending approvals assigned to them. This section also allows administrators to find and manage pending approvals assigned to any user.
Note
Entitlements can be configured to have approvers, which in many cases are the entitlement owners, managers, or members of a pre-defined role.
Log in to RapidIdentity via a web browser.
From the Requests module, select Approvals from Tasks in the left side menu.
Requests can be filtered by recipient, requestor, entitlement, user approver, group approver, all approvals, expirable approvals, and non-expirable approvals, by entering the appropriate designator into the dynamic search bar.
Hover over the bottom right-hand corner of the entitlement Click the Details button to see entitlement information.
Click Request Log from the entitlements details that will show the logs of any workflows run against this entitlement.
The workflow actions will display in a new window. Click Close to return to the entitlement details.
There are three possible entitlement request actions: Approve, Deny, and Reassign available in the bottom action bar.
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Action | Description |
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Approve | The Approve button will approve the selected requests immediately. Requests are selected via the check box in the far left column of the tasks pane and it is possible to approve multiple requests simultaneously. When selected, a dialogue box will appear. The approver can enter comments for the approval and then click Approve to confirm or Cancel to discard. |
Deny | The Deny button will reject the selected requests immediately. Requests are selected via the check box in the far left column of the tasks pane and it is possible to deny multiple requests simultaneously. When selected, a dialogue box will appear. The approver can enter comments for the denial and then click Deny to confirm or Cancel to discard. |
Reassign | The Reassign button allows resource approvers to assign access requests to another user or group of users in a predefined role. Requests are selected via the check box in the far left column of the tasks pane, When selected, a dialogue box will appear. If necessary, use the search field find the desired recipient and then click Reassign to confirm or Cancel to discard. NoteOnce reassigned, the entitlement will be removed from the user's Tasks/Approvals section and presented under the recipient's. |
When an entitlement is approved, denied, or re-assigned, the user who initiated the request will receive an Alert notification. The approver also receives an alert when there is an entitlement that has been requested.
Once all of the entitlements are viewed, the final screen will display the Approve , Deny , or Reassign button will populate depending on the action initially chosen for that set of entitlements. This will finalize the action and clear the entitlements from respective lists in the Approvals section.
If there are no entitlements that require action, the screen will display, "No results found. You are up to date!"
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Tasks
The Tasks section under the Notification Panel will inform the user if there is an action that needs to be taken regarding entitlement requests. If an entitlement with an expiration date of seven days or longer will be displayed within the seven day range from expiration. Entitlements designated with shorter expiration times will be displayed after half of the expiration period has passed. Sponsored Accounts expiring within one week will also be displayed. These notifications allow request actions to be taken from any module or screen to Deny or Approve requests.
Note
The Alerts and Tasks icons display the current number of unaddressed tasks or alerts.
The Tasks section contains two categories: Approvals and Certifications. This menu displays all current requests requiring action based on the approval process for that entitlement. This includes each time an entitlement needs to be certified, extended, or approved.
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The Task section allows the administrator to view what entitlements are pending action.
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If there are no entitlements that require action, the screen will display, "No results found. You are up to date!"
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If there are entitlements that require action, these will be listed in the Approvals menu